CyberObject has been helping customers achieve their business goals by providing legacy host access and data integration with new applications through the use of expert systems analysis.

CyerObject’s Intelligent Customer Advocate System – ICAS offers an easy to use, expert systems based user interface for the complex telephone company trouble administration environment. The flexible architecture of ICAS allows solutions to be implemented as an internal call center solution. In addition, external customers of the telephone company have access to the ICAS infrastructure that empowers these external customers to report and solve their own troubles (Customer Self Service). ICAS has dramatically improved the productivity of customer service representatives as well as dramatically reduced expenses associated with unnecessary dispatches.

CyberObject has extensive experience with the Operations Support Systems – OSS that are implemented within the telephone companies. Building upon that OSS experience, CyberObject applies the understanding of system functionality and their respective interfaces, protocols and data to solve customer trouble administration problems.