CyberObject’s Trouble Administration Suite provides comprehensive, real-time trouble administration from receipt and screen to dispatch for the telecommunication industry.  The Trouble Administration Suite contains components that can provide customer self-service via the Internet or a regular telephone utilizing Interactive Voice Response (IVR) capability.  In addition we provide secure access for external users such as competitive local exchange carriers (CLEC) or selected business customers.

The Trouble Administration Suite is a rules-based expert system that seamlessly integrates the back end or legacy OSS environment to your call center information requirements.  The Trouble Administration Suite captures your valuable institutional knowledge, your organizations methods and procedures, business policies, etc. and transparently applies them at the desktop of your call center at the very instant that data is needed.  Test results from a variety of testing systems (including Metallic Loop Testing) can provide real-time comprehensive analysis detail of the test results as well as pass/fail results to ensure the accurate diagnosis of trouble causes and locations.

CyberObject’s Trouble Administration Suite is built upon the iPlatform.  The iPlatform provides exceptional reliability, availability and scalability.  The iPlatform architecture enables your customer service representatives to continue to take reports even when your back end systems or network has failed or has been taken off line for maintenance.