iVoice enables your customers to directly report their cases of trouble completely independent of assistance from your employees through the most ubiquities and best understood communications interface in the world, plain old telephone service. iVoice uses the same core technology as iPlatform. iVoice utilizes all of the functionalities resident in ICAS, iWeb and iServe. iVoice processes each trouble report precisely the same way as your customer service representative does. Dependent on your company’s business rules, iServe provides complete flow through trouble administration from receipt, screening, testing and dispatch without human intervention. |
