ICAS, iWeb, iServe and iVoice are all designed to manage the front end of trouble administration: receipt, screen and dispatch. Once a trouble ticket is dispatched to the field, a field technician is inserted into the process. TechExpert is a tool that enables the field technicians to more effectively and efficiently identify and address the service problem by extending back end or legacy system information and data all the way to the technician’s fingertips. |
